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  Course No.:  MGMTCS087      
  Course Title:  DDI - Resolving Conflict
Course Description Difference of opinion can quickly escalate into an out-and-out battle. In the workplace, it's the leader's role to recognize the signs of conflict and then to quickly choose the appropriate level of involvement to help resolve the issue.

This course teaches leaders to recognize that a conflict is escalating and minimize damage by using the most appropriate resolution tactic regardless of which stage a conflict is in. Leaders also learn the true cost of conflict to an organization and techniques for handling even the most challenging conflict-related discussions effectively.

Enrollment for this course is limited to current managers/supervisors.
Learning Objectives Participants will learn how to:
1. Effectively resolve workplace conflict and enhance productivity, efficiency and morale.
2. Help others take responsibility for resolving workplace conflict.
3. Reduce the negative effects of workplace conflict on individuals, groups, and the division.
Who Should Attend: Registration is limited to current managers/supervisors. This course is designed for a target audience of managers and supervisors.
Registration Information: To register for this class, contact your Agency Training Registrar.
Participant Information: Prerequisite: DDI - Communicating for Leadership Success (MGMTCS025) is recommended but not required.
Group Size: 8 to 16
Learning Process Employed:
 Grey ball image Collaborative Learning  
 Grey ball image Demonstration  
 Grey ball image Discussion  
 Grey ball image Experiential Learning  
 Grey ball image Multimedia Approach  
 Grey ball image Role Play  
 
Time Required: 3.5  Hour(s)
Course Cost: $0.00
Instructor: PHIL  KOVACS
313-456-4415
  KOVACSP@MICHIGAN.GOV
Competencies: Grey Ball image Managing Conflict  Grey Ball image Building Strategic Working Relationships   Grey ball image Coaching     
Prerequisites: None