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	Course No.:  MGMTCS087         Course Title:  DDI - Resolving Conflict Course Description Difference of opinion can quickly escalate into an out-and-out battle. In the workplace, it's the leader's role to recognize the signs of conflict and then to quickly choose the appropriate level of involvement to help resolve the issue. This course teaches leaders to recognize that a conflict is escalating and minimize damage by using the most appropriate resolution tactic regardless of which stage a conflict is in. Leaders also learn the true cost of conflict to an organization and techniques for handling even the most challenging conflict-related discussions effectively. Learning Objectives Participants will learn how to: 1. Effectively resolve workplace conflict and enhance productivity, efficiency and morale. 2. Help others take responsibility for resolving workplace conflict. 3. Reduce the negative effects of workplace conflict on individuals, groups, and the division. Who Should Attend: This course is designed for a target audience of managers and supervisors. Registration Information: To register for this class, contact your Agency Training Registrar. Participant Information: Prerequisite: DDI - Essentials of Leadership (MGMTCS025) is recommended but not required. Group Size: 8 to 16 Learning Process Employed:   Collaborative Learning     Demonstration     Discussion     Experiential Learning     Multimedia Approach     Role Play     Time Required: 3.5  Hour(s) Course Cost: $0.00 Instructor: PHIL  KOVACS 313-456-4415   KOVACSP@MICHIGAN.GOV Competencies: Managing Conflict   Building Strategic Working Relationships    Coaching      Prerequisites: None