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	The Division for Human Resource Training and Development, Civil Service Commission, maintains a library of resource materials available for loan to all state of Michigan employees at no cost.

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	Select by Author Ackoff, Russell Ackoff, Rovin, Russell, Sheldon Albrecht, Bradford, Karl, Lawrence Allen, David Allen, Janis Ambrose, Delorese American Media Inc American Society for Quality American Society for Training & Development American Supplier Institute Amurcon Anderson, Peg Ash Quarry Productions ASQ Quality Press Association for Programmed Learning Association for Quality and Participation AT&T Athena Learning Bahrami, Homa Barcus, Sam Bardwick, Judith Barker, Joel Barnes, Louis Barr Media Group Barrentine, Pat Beam, Henry Bechtell, Michele Behn, Robert Belasco, James Bell, Arthur Bell, Chip Benko & McFarlane Bennett, Robert Bennis, Warren Bennis, Spreitzer, Cummings, Warren, Gretchen, Thomas Bens, Ingrid Benton, Debra Bettinghaus, Edwin Bissell, Ben Blanchard, Ken Blank, Warren Block, Peter Bluvband, Zigmund Bolton, Robert Booher, Dianna Bracey, Hyler Bramson, Robert Brandon, Rick Brassard, Michael Bridges, William Briefings Publishing Group Brinkerhoff, Robert Brinkman, Rick Broad, Mary Broadwell, Martin Brown, Les Brown, Mark Graham Brownstone, David Buckingham, Marcus Buckingham, Clifton, Marcus, Donald Bureau of Business Practice Burrus, Daniel Butler, John Buzan, Tony Byham, William Cadwell, Charles Cambridge Career Products Camp, Robert Canadian Government Canfield, Jack Cangemi, Joseph Cannon, J. Thomas CareerTrack CareerTrack Publications Carlson, Jan Carnegie, Dale Caroselli, Marlene Carr, David Carter-Scott, Dr. Cherie Chang, Richard Charan, Ram ChartHouse International Learning Corp Chase, Gordon Cherniss, Cary Chopra, A.J. Chowdhury, Zimmer, Subir, Ken Ciofalo, Andrew Cleland, David Coastal Coffin, Royce Cohen, Brand, Steven, Ronald Cohen-Rosenthal, Edward Cole, Robert Colvin, Richard Communication Briefings Connellan, Thomas Conner, Daryl Conrad, Pamela Coonradt, Charles Coopers and Lybrand/David Wilkerson Copeland Griggs Productions Corbin, Carolyn Cornvelle, Richard corVISION MEDIA Cottrell, David Covey, Stephen Covey Leadership Center CQI Craig, Robert Crisp Publications, Inc. CRM Films CRM Learning Cronin, Mary Crosby, Philip Crouch, J. Crowley, Katherine Crownover, Dale Daniels, Aubrey Dartnell Davidow, Uttal, William, Bro Davidson, Ph.D., Eleanor Davis, Barbara Gross DeBono, Edward Deeprose, Donna Deming, W. Edwards Dent, Jr., Harry Denton, D. Keith Department of Civil Service DePree, Max Developmental Dimensions International DeVries, Mary Diamond International Corporation Dixon, Nancy DNR Donaldson, Les Donaldson, Michael Donnelly, Jr., James Double Vision Studios Drucker, Peter Dugger, Jim Edington, Ph.D., Dee Elliott, Jaques Ellis, Darryl Emshoff, James Enterprise Media Inc. Ernst and Young - American Quality Foundation Faust, Gerald FIA Films Inc Fisher, Donald Fitz-enz, Jac Flannery, Daniele Floyd, Steven Ford, Donald Frame, J. Davidson Frank, Milo Franklin Covey Gabor, Andrea Gale, Barry & Linda Galloway, Dianne Gardner, Howard Gartner Associates Gaulke, Sue General Motors Corporation George, Stephen Gery, Gloria Gherman, E.M. Gilliam, Joe Giuliani, Rudolph Gladis, Stephen Glanz, Barbara Glenn, Parker Goal/QPC Goldsmith, Marshall Goldsmith, Govindarajan, Kaye, Vicere, Marshall, Vijay, Beverly, Albert Goman, Carol Goman, Carol Kinsey Gomes, Helio Gonthier, Giovinella Goodmeasure, Inc. Goodstein, Leonard Goodwin, B. Terence Govindarajan, Vijay Greiner, Donna Griggs Productions Guaspari, John Hahn, Harley Hale, Roger Hammer, Michael Hammond, Sue Annis Handy, Charles Hanks, Kurt Hanneman, Gerhard Harrington, H. James Harvard Business Review Harvey, Eric Hathaway, Patti Hayes, Bob Heiman, Stephen Henrici, Stanley Herman, Roger Hersey, Paul Hesselbein, Frances Hicks, Robert Hiebeler, Robert Hill, Linda Hillman, Howard Hodnett, Edward Hoff, Ron Holton, Naquin, Elwood, Sharon Hudson, Fredrick Hulbert, James Hutchins, Greg Imai, Masaaki Insight Publishing Institute of Heartmath Institute of Internal Auditors International Personnel Management Association International Writing Institute Ishikawa, Kaoru Jack Mezirow & Associates Jackson, Lewis Jeffers, Susan Jeffries, David Jensen, Bill Johnson, Richard Johnson, Spencer Joiner, Brian Josephson, Michael Joyce, William Juran, Joseph Juran Institute Kabachnick, Terri Kantola Productions Karasik, Paul Karp, Fuller, Siras, Hank, Connie, Danilo Katzenbach, Jon Kausen, Robert Kaye, Beverly Kayser, Thomas Keen, Peter Kelley, Robert Kemp, Jerrold Kepner, Charles Keyes, Ralph Khalsa, Mahan King, Bob King, Cheryl Kirkpatrick, Donald Klain, Alan Knouse, Stephen Knox, Alan Koehler, Jerry Kotter, John Kouzes, Posner, James, Barry Kriegel, Robert Krug, Steve Kugelmass, Joel Lakein, Alan Langford International Larkin, TJ, Sandar Latzko, William Lawson, Karen Lawton, Robin Lazear, David LeBoeuf, Michael Lee, Blaine Lencioni, Patrick Lessons in Leadership Levine, Stuart Lewis, David Lientz, Bennet Linkage, Inc. Lippitt, Gordon Littman, Ian Ludy, Perry Lundin, Stephen Lustberg, Arch MacCoby, Michael Mackey, Harvey Mackoff, Barbara Mager, Robert Maggio, Rosalie Margulies, Nancy Markova, Ph.D., Dawna Marks, Mitchell Marsh, Stan Martin, William Maxwell, John McCauley, Cynthia McConkey, Dale McCormack, Mark McCoy, Thomas McDermott, Lynda McGartland, Grace McGee Consulting McInnes, James McIntosh, Elaine Mckee, Michael McKenney, James McKim, Robert MDCS and OSE MDOT Media Partners Corporation Meister, Jeanne Merriam, Sharan Merrill Lynch Michigan Bell Michigan Quality Council Miller, John Mindell, Arnold Mitchell, Garry Montgomery, Robert Moses, Barbara MTI Film and Video Muchnick, Marc Munter, Mary Murnane, Richard Murphy, Emmett Nair, Keshavan Naisbitt, John Nanus, Burt National Commission National Crisis Prevention Institute National Institute of Business Management National Institute of Standards & Technology NIST National Press Publications Neal, Jr., James Nelson, Bob Ngan, Yi NIBA Nilson, Carolyn Oech, Roger OPE Osborne, David Oshry, Barry Ozeki, Asaka, Kazuo, Tetsuichi Paramount Parry, Scott Patterson, Kerry Paulson, Terry Perkins, Dennis Personnel Decisions International Peters, Tom Peters, Waterman, Jr., Thomas, Robert Peterson, David Petty Consulting Productions Philip, Hodgson Phillips, Jack Phillips, Phillips, Jack, Patricia Pullman Phillips, Stone, Pulliam Phillips, Jack, Ron, Patricia Phillips-Jones, Linda Pike, Bob Pike, Robert Piskurich, George Pitcher, Patricia Plumez, Ph.D., Jackqueline Hornor Pollar, Odette Potter, Edward Powers, Bob Price Pritchett Price Waterhouse Pritchett, Price Q-Skills Software Demo Tape Quality Learning Services Quality Media Resources, Inc. QualTeam Quick, Thomas Reardon, Kathleen Kelley Recardo, Ronald Reck, Ross Reed, David Renesch, John Renner, Peter Reynolds, Angus Right Brain Video Rinke, Wolf Ristino, Robert Robbins, Harvey Robert, Kriegel Robinson, Alan Rod Thomas Associates Rogers, Everett Rogers, Robert Rosander, A.C. Rosenberg, Seymour Rosow, Jerome Rothwell, William Rummler, Geary Russell, Lou Russo, J. Edward Russo, Schoemaker, J. Edward, Paul Rutherford, Robert Sabin, William Salenger Films Samuel, Mark Sanborn, Mark Sander, Bernie Sashkin, Marshall Saturn Saunders, Rebecca Savage, Charles Scherkenbach, William Scholtes, Peter Schrello, Don Schultz, Ron Scott, Beverly Segal, Judith Segil, Larraine Senge, Peter Shapiro, David Shaw, James Shea, Gordon Snow, Harrison Spencer, Lyle Stark, Peter Stephen, Covey Stewart, David Stoltz, Paul Stone, Douglas Stoneall, Linda Straub, Joseph Susskind, Lawrence Svenson, Raynold Swain, Dwight Swan, William Tague, Nancy Talico Inc Tannen, Ph.D, Deborah Tate, Rick TeleVideo Ltd. Terry, George Thompson, Frank Thomsett, Michael Tieger, Paul Toastmasters International Tomlin, Lily Tracey, William Training Network, Inc. Tregoe, Benjamin Trompenaars, Hampden-Turner, Fons, Charles Turner, Ronald Tylczak, Lynn Ulrich, Dave Ulrich, Smallwood, Dave, Norm United Training Media Universal Speakers Bureau Van Wart, Montgomery Vardaman, George Ventura, Steve Video 2000 Inc. Video Marketing Resources Inc Video Publishing House, Inc. VisionPoint Productions Visucom Productions Waitley, Denis Walters, Jonathan Walton, Mary Ward, J. LeRoy Wareham, John Weisinger, Hendrie Weiss, W.H. Wellins, Richard Welp, Scott, Bill, Don Wheeler, Jim Whiteley, Richard Willig, John Willis, Barry Wlodkowski, Raymond Woods, Donald Wycoff, Joyce Yate, Martin Zeithhaml, Valarie Zemke, Ron Zemke, Schaaf, Ron, Dick Zimbardo, Philip Zwell, Michael
	Select by Title 1001 Ways to Energize Employees 1001 Ways to Reward Employees 101 Ways to Capitivate a Business Audience 144 Ways to Walk the Talk 180 Ways to Walk the Recognition Talk 21 Leaders for the 21st Century 50 Powerful Teamwork Tips for Employees 7 Habits of Highly Effective People Book 7 Habits of Highly Effective People Cassette Set 8th Habit, The 9 Natural Laws of Leadership A Kick in the Seat of the Pants A Wake Up Call for Idea Champions A Whack on the Side of the Head Achieving Isn't Everything-It's The Only Thing Achieving Results from Training Age of Paradox Analyzing Performance Problems Anatomy of a Great Executive, The Applied Strategic Planning - How to Develop a Plan that Really Works Applying Cognitive Learning Theory to Adult Learning Art of the Possible, The Art of Winning Foundation Grants, The Aspects of Educational Technology Volume III Banishing Bureaucracy - Five Strategies for Reinventing Government Basic Facilitator Development Course Manual with Teaching Notes Basics of Idea Generation Becoming a Manager - Mastery of a New Identity Beep Beep - Competing in the Age of the Road Runner Benchmarking - The Search for Industry Best Practices that Lead to Superior Performance Best of Lessons in Leadership (Volume 2) Best Practices Report Better Designs in Half the Time Beyond Reengineering Bridging the Boomer Xer Gap Bringing Out the Best in People Building Customer Loyalty Business is War Business of Paradigms Book Business Process Improvement - The Breakthrough Strategy for Total Quality, Productivity and Competitiveness Career Intelligence Caught in the Middle Certified Quality Manager Handbook Change Champion's Fieldguide Changing Public Sector Values Choosing the Right Thing to Do Close to the Customer Coaching for Leadership Commitment to Quality Company Reorganization for Performance and Profit Improvement Compensation and Motivation - Maximizing Employee Performance with Behavior-Based Incentive Plans Competence at Work Complete AMA Guide to Management Development Complete Manager's Guide to Interviewing - How to Hire the Best Consulting for the Professional Coping With Difficult People Course Leader's Cookbook CQI Academy for Quality Management Fundamentals Creating a Customer-Centered Culture: Leadership in Quality, Innovation and Speed Creating and Motivating a Superior Loyal Staff Crucial Confrontations Crucial Conversations Customer Driven Company, The Customer-Inspired Quality - Looking Backward Through the Telescope Dance Lessons Dance of Change, The (4 cassettes) De-Managing America - The Final Revolution Dealing With an Angry Public Decision Traps Delivering Quality Service Deming Management at Work Deming Route to Quality & Productivity Developing and Managing Work Teams Difficult Conversations Diffusion of Innovations Distance Education - A Practical Guide Distance Education Strategies and Tools Divorcing a Corporation Don't Make Me Think - A Common Sense Approach to Web Usability Downsizing Without Disaster Drama of Leadership, The Effective Executive, The Effective Management - A Humanistic Perspective Effective Presentations - How to Present Facts, Figures and Ideas Successfully Effective Speaking for Managers Employee Handbook for Organizational Change Employee Handbook of New Work Habits for a Radically Changing World Employee Involvement: A Strong Link to Productivity Enhancing Adult Motivation to Learn Environmental TQM Estimating the Potential Productivity and Real Wage Effects of Employees Evaluating Training Programs Evaluation - A Tool for Improving HRD Quality Evaluation Instruments Every Manager's Guide to Business Processes Every Manager's Guide to Information Technology Everyone Negotiates Excellence in Government Executive Charisma Experiential Learning - A New Approach Facilitating and Training in Quality Functional Deployment Facilitation at a Glance Facilitator Development Course Manual With Teaching Notes, The Basic Fast Alliances Feedback is a Gift Feel the Fear and Do it Anyway Fifth Generation Management Figuring Things Out - A Trainer's Guide to Needs and Task Analysis First, Break All the Rules Audio Set First, Break All the Rules Book Fish! Book Formatting Letters & Reports Fostering Critical Reflection in Adulthood Fourth Generation Management Frames of Mind - The Theory of Multiples Intelligences Franklin Covey Style Guide for Communication Future Edge - Discovering the New Paradigms of Success Future of Leadership, The Gaining Control Game of Work, The Genius of Sitting Bull Book Getting Started With the Baldrige National Quality Program Good Grief, Good Grammar Government Is Us Great Jobs Ahead, The Great Leaders See the Future First Gregg Reference Manual (eighth edition) Growing Teams Guide to Affirmative Action Guide to Quality Control Handbook of Adult and Continuing Education Handbook of Coaching Handbook of Leadership Development Handbook of Management Consulting Services, The Handbook of Quality Tools Hard Truths/Tough Choices: An Agenda for State and Local Reform Head First Healing the Downsized Organization Helping Adults Learn HeroZ High-Performance Leadership: Developing High-Performance Leadership Competency Higher Standard of Leadership, A Highlights of Total Quality Management Philosophies and Applications How to Be a Star at Work How to Deal With Difficult People (audio) How to Get Control of Your Time and Your Life How to Get From No to Go How to Handle Conflict & Manage Anger How to Manage by Results How to Manage in the Public Sector How to Market Training & Information How to Measure Human Resources Management How to Recognize & Reward Employees How to Run a Successful Meeting in Half the Time How to Write Training Materials Human Resource Champions Human Resource Development: The New Trainer's Guide Human Resources Scorecard, The Human Side of High-Tech I Can See You Naked I Know It When I See It I Saw What You Did & I Know Who You Are If It Ain't Broke; Break It! Improving Performance - How to Manage the White Space on the Organization Chart Improving Workplace Performance Through Coaching In Praise of Good Business In Search of Excellence Inner Work of Leaders Innovation Inspire & Motivate Through Performance Reviews Instructor Excellence Internal Auditing in a Total Quality Environment Book Internet Complete Reference, The Internet Strategy Handbook, The Internships - Perspectives on Experiential Learning ISO 9000 Book Juran on Leadership for Quality Kaizen-The Key to Japan's Success Keeping Good People Keeping Score: Using the Right Metrics to Drive World-Class Performance Keeping the Best Landing the Job You Want Language of Leadership, The Lateral Thinking - Creativity Step by Step Leader as Mentor, The Leader of the Future, The Leadership (4 cassettes) Leadership Counts Leadership in a New Era Leadership is an Art Leadership Jazz Leading at the Edge Leading Change Leading to Ethics Learn to Listen Learning Alliance, The Learning Journeys Let's Get Real or Let's Not Play Let's Talk Quality Listen Up, Leader! Love 'Em or Lose 'Em - Getting Good People to Stay Magnetic Service Making CBT Happen Making Humor Work Making Successful Presentations Man Who Discovered Quality, The Management of Organizational Behavior: Utilizing Human Resources Manager's Advisor, The Manager's Coaching Handbook, The Manager's Communication Handbook, The Manager's Role as Coach Manager's Script Book Managing at the Speed of Change Managing From the Heart Managing Projects in Organizations Managing Quality Customer Service Managing Through People Managing Upward Many Facets of Leadership, The Mapping Inner Space Mapping Work Processes Mars Pathfinder, The Mastering the Instructional Design Process Measuring Up Measuring Up to the Baldrige Memory Jogger E-Book 1999 Series Memory Made Easy Memory Tips for the Forgetful Mentoring - A Practical Guide Mentoring that Makes a Difference Messengers for the Millennium (Portfolio 2000) Mindmapping: Your Personal Guide to Exploring Creativity and Problem-Solving Mining Group Gold Mission Possible Moments of Truth More Evaluating Training Programs Motivating Your Trainees Naked Management Negotiating for Dummies Negotiator, The New Economics, The New Rational Manager, The New Roberts Rules of Order, The New Rules of the Game, The New Strategic Selling, The New Work Habits for a Radically Changing World: 13 Ground Rules for Job Success in the Information Age Nice Guys Finish Seventh: False Phrases, Spurious Sayings and Familiar Misquotations No Miracles For Hire Now Discover Your Strengths Occasional Papers by Tom Peters One Minute Manager Balances Work and Life Organization Renewal: A Holistic Approach to Organization Development Out of the Crisis Past and Future of Affirmative Action, The Peer Training People Skills Planning for Effective Technical Training Planning for Nonplanners - Planning Basics for Managers PMP Challenge! Power of Innovative Thinking, The Power of Team Building: Using Ropes Techniques Preparing Instructional Objectives Principle Centered Leadership Principled Persuasion Process Quality Management & Improvement Guidelines Process Writing: A Systematic Writing Strategy Profit Building Psychology of Winning-Audio Tape Set Putting Total Quality Management to Work QS-9000, Jump Start-One Year Later, ASQC Automotive Division Quality Is Free Quality Management Report (Participant's Workbook) Quality Quotes Quality Secretary, The Quality Without Tears Quality's Greatest Hits (ASQ) Quality, Productivity & Competitive Position Quality, Service, Teamwork and the Quest For Excellence Quest for Global Dominance Quest for Quality in Services, The Quick Instructional Planner, The Re-inventing the Corporation Recognition Redefined: Building Self-Esteem at Work Reengineering Revolution, The Reinventing Government Book Requisite Organization Responsible Managers Get Results: How the Best Find Solutions - Not Excuses Revitalizing State & Local Public Service Rude Awakenings: Overcoming the Civility Crisis in the Workplace Scripting for Video and Audiovisual Media Seeing Systems - Unlocking the Mysteries of Organizational Life Seeking the Calm in the Storm Selection Solution Self-Analysis of Your Organization Self-Directed Learning Self-Managing Teams Service Advantage, The Service Edge, The Service Excellence! Service Leaders Club, The Service Pro, The Service Trainer Handbook Seven Ways of Teaching Shaping the Future: Business Design Through Information Technology Shogun Management Signs of the Times Sitting in the Fire Solutions ASI (American Supplier Institute) Solving Quality and Productivity Problems Stay or Leave Straight from the CEO Strategies for Learning Strategy and Human Resources Management Strategy Formulation for General Managers Stress & the Bottom Line Stress of Organizational Change Succeeding with Teams Supervisor and On-the-Job Training, The Sustaining Knock Your Socks Off Service Sweet Persuasion - The Illustrated Guide to Unparalleled Management Success Take It To the Next Level Talking Technology Teaching and the Case Method Teaching and the Case Method - Instructor's Guide Teaching the Elephant to Dance Teaching the New Basic Skills Team Handbook Team Memory Jogger, The Team Up for Success: Building Teams in the Workplace Teams Teamwork: Joint Labor-Management Programs in America Techniques of Effective Telephone Communication Technotrends Telecommuting Ten Tools for Quality Testifying with Impact Thinking Visually This Isn't the Company I Joined - How to Lead in a Business Turned Upside Down Thunderbolt Thinking Tools for Teaching Total Customer Service-The Ultimate Weapon Total Quality Management Total Quality Management in Government Book Trainer's Complete Guide to Management & Supervisory Development Trainer's Dictionary, The Trainer's Handbook Training & Development Handbook Training & Development Strategic Plan Workbook Training Employees with Disabilities Training for Non-Trainers Training for Total Quality Management Training Managers So They Can Really Manage Training Program Workbook & Kit Transfer of Training Transformation Thinking Unconventional Wisdom Untangling Organizational Gridlock Video in Education and Training Vision In Action Vision Retreat, The Wake Up Your Creative Genius Walk the Talk - and Get the Results You Want Walking the Talk Together Waves of Change What Every Manager Should Know About Training (or "I've Got a Training Problem"…and Other Odd Ideas What the CEO Wants You to Know When the Canary Stops Singing Who Moved My Cheese Book Why the Bottom Line Isn't! Why TQM Fails Why Work - Motivating and Leading the New Generation Winner in You - Be Your Own Hero Winning Numbers Winning With Teamwork Wisdom of Teams: Creating the High-Performance Organization Workforce Planning Resource Guide for Public Sector Human Resource Professionals Write on the Wall X-Factor You Just Don't Understand: Women and Men in Conversation Zapp - The Lightning of Empowerment (First Edition) Zapp - The Lightning of Empowerment (Second Edition) Zapp! Empowerment in Health Care
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