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The Division for Human Resource Training and Development, Civil Service Commission, maintains a library of resource materials available for loan to all state of Michigan employees at no cost.
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Ackoff, Russell
Ackoff, Rovin, Russell, Sheldon
Albrecht, Bradford, Karl, Lawrence
Allen, David
Allen, Janis
Ambrose, Delorese
American Media Inc
American Society for Quality
American Society for Training & Development
American Supplier Institute
Amurcon
Anderson, Peg
Ash Quarry Productions
ASQ Quality Press
Association for Programmed Learning
Association for Quality and Participation
AT&T
Athena Learning
Bahrami, Homa
Barcus, Sam
Bardwick, Judith
Barker, Joel
Barnes, Louis
Barr Media Group
Barrentine, Pat
Beam, Henry
Bechtell, Michele
Behn, Robert
Belasco, James
Bell, Arthur
Bell, Chip
Benko & McFarlane
Bennett, Robert
Bennis, Warren
Bennis, Spreitzer, Cummings, Warren, Gretchen, Thomas
Bens, Ingrid
Benton, Debra
Bettinghaus, Edwin
Bissell, Ben
Blanchard, Ken
Blank, Warren
Block, Peter
Bluvband, Zigmund
Bolton, Robert
Booher, Dianna
Bracey, Hyler
Bramson, Robert
Brandon, Rick
Brassard, Michael
Bridges, William
Briefings Publishing Group
Brinkerhoff, Robert
Brinkman, Rick
Broad, Mary
Broadwell, Martin
Brown, Les
Brown, Mark Graham
Brownstone, David
Buckingham, Marcus
Buckingham, Clifton, Marcus, Donald
Bureau of Business Practice
Burrus, Daniel
Butler, John
Buzan, Tony
Byham, William
Cadwell, Charles
Cambridge Career Products
Camp, Robert
Canadian Government
Canfield, Jack
Cangemi, Joseph
Cannon, J. Thomas
CareerTrack
CareerTrack Publications
Carlson, Jan
Carnegie, Dale
Caroselli, Marlene
Carr, David
Carter-Scott, Dr. Cherie
Chang, Richard
Charan, Ram
ChartHouse International Learning Corp
Chase, Gordon
Cherniss, Cary
Chopra, A.J.
Chowdhury, Zimmer, Subir, Ken
Ciofalo, Andrew
Cleland, David
Coastal
Coffin, Royce
Cohen, Brand, Steven, Ronald
Cohen-Rosenthal, Edward
Cole, Robert
Colvin, Richard
Communication Briefings
Connellan, Thomas
Conner, Daryl
Conrad, Pamela
Coonradt, Charles
Coopers and Lybrand/David Wilkerson
Copeland Griggs Productions
Corbin, Carolyn
Cornvelle, Richard
corVISION MEDIA
Cottrell, David
Covey, Stephen
Covey Leadership Center
CQI
Craig, Robert
Crisp Publications, Inc.
CRM Films
CRM Learning
Cronin, Mary
Crosby, Philip
Crouch, J.
Crowley, Katherine
Crownover, Dale
Daniels, Aubrey
Dartnell
Davidow, Uttal, William, Bro
Davidson, Ph.D., Eleanor
Davis, Barbara Gross
DeBono, Edward
Deeprose, Donna
Deming, W. Edwards
Dent, Jr., Harry
Denton, D. Keith
Department of Civil Service
DePree, Max
Developmental Dimensions International
DeVries, Mary
Diamond International Corporation
Dixon, Nancy
DNR
Donaldson, Les
Donaldson, Michael
Donnelly, Jr., James
Double Vision Studios
Drucker, Peter
Dugger, Jim
Edington, Ph.D., Dee
Elliott, Jaques
Ellis, Darryl
Emshoff, James
Enterprise Media Inc.
Ernst and Young - American Quality Foundation
Faust, Gerald
FIA
Films Inc
Fisher, Donald
Fitz-enz, Jac
Flannery, Daniele
Floyd, Steven
Ford, Donald
Frame, J. Davidson
Frank, Milo
Franklin Covey
Gabor, Andrea
Gale, Barry & Linda
Galloway, Dianne
Gardner, Howard
Gartner Associates
Gaulke, Sue
General Motors Corporation
George, Stephen
Gery, Gloria
Gherman, E.M.
Gilliam, Joe
Giuliani, Rudolph
Gladis, Stephen
Glanz, Barbara
Glenn, Parker
Goal/QPC
Goldsmith, Marshall
Goldsmith, Govindarajan, Kaye, Vicere, Marshall, Vijay, Beverly, Albert
Goman, Carol
Goman, Carol Kinsey
Gomes, Helio
Gonthier, Giovinella
Goodmeasure, Inc.
Goodstein, Leonard
Goodwin, B. Terence
Govindarajan, Vijay
Greiner, Donna
Griggs Productions
Guaspari, John
Hahn, Harley
Hale, Roger
Hammer, Michael
Hammond, Sue Annis
Handy, Charles
Hanks, Kurt
Hanneman, Gerhard
Harrington, H. James
Harvard Business Review
Harvey, Eric
Hathaway, Patti
Hayes, Bob
Heiman, Stephen
Henrici, Stanley
Herman, Roger
Hersey, Paul
Hesselbein, Frances
Hicks, Robert
Hiebeler, Robert
Hill, Linda
Hillman, Howard
Hodnett, Edward
Hoff, Ron
Holton, Naquin, Elwood, Sharon
Hudson, Fredrick
Hulbert, James
Hutchins, Greg
Imai, Masaaki
Insight Publishing
Institute of Heartmath
Institute of Internal Auditors
International Personnel Management Association
International Writing Institute
Ishikawa, Kaoru
Jack Mezirow & Associates
Jackson, Lewis
Jeffers, Susan
Jeffries, David
Jensen, Bill
Johnson, Richard
Johnson, Spencer
Joiner, Brian
Josephson, Michael
Joyce, William
Juran, Joseph
Juran Institute
Kabachnick, Terri
Kantola Productions
Karasik, Paul
Karp, Fuller, Siras, Hank, Connie, Danilo
Katzenbach, Jon
Kausen, Robert
Kaye, Beverly
Kayser, Thomas
Keen, Peter
Kelley, Robert
Kemp, Jerrold
Kepner, Charles
Keyes, Ralph
Khalsa, Mahan
King, Bob
King, Cheryl
Kirkpatrick, Donald
Klain, Alan
Knouse, Stephen
Knox, Alan
Koehler, Jerry
Kotter, John
Kouzes, Posner, James, Barry
Kriegel, Robert
Krug, Steve
Kugelmass, Joel
Lakein, Alan
Langford International
Larkin, TJ, Sandar
Latzko, William
Lawson, Karen
Lawton, Robin
Lazear, David
LeBoeuf, Michael
Lee, Blaine
Lencioni, Patrick
Lessons in Leadership
Levine, Stuart
Lewis, David
Lientz, Bennet
Linkage, Inc.
Lippitt, Gordon
Littman, Ian
Ludy, Perry
Lundin, Stephen
Lustberg, Arch
MacCoby, Michael
Mackey, Harvey
Mackoff, Barbara
Mager, Robert
Maggio, Rosalie
Margulies, Nancy
Markova, Ph.D., Dawna
Marks, Mitchell
Marsh, Stan
Martin, William
Maxwell, John
McCauley, Cynthia
McConkey, Dale
McCormack, Mark
McCoy, Thomas
McDermott, Lynda
McGartland, Grace
McGee Consulting
McInnes, James
McIntosh, Elaine
Mckee, Michael
McKenney, James
McKim, Robert
MDCS and OSE
MDOT
Media Partners Corporation
Meister, Jeanne
Merriam, Sharan
Merrill Lynch
Michigan Bell
Michigan Quality Council
Miller, John
Mindell, Arnold
Mitchell, Garry
Montgomery, Robert
Moses, Barbara
MTI Film and Video
Muchnick, Marc
Munter, Mary
Murnane, Richard
Murphy, Emmett
Nair, Keshavan
Naisbitt, John
Nanus, Burt
National Commission
National Crisis Prevention Institute
National Institute of Business Management
National Institute of Standards & Technology NIST
National Press Publications
Neal, Jr., James
Nelson, Bob
Ngan, Yi
NIBA
Nilson, Carolyn
Oech, Roger
OPE
Osborne, David
Oshry, Barry
Ozeki, Asaka, Kazuo, Tetsuichi
Paramount
Parry, Scott
Patterson, Kerry
Paulson, Terry
Perkins, Dennis
Personnel Decisions International
Peters, Tom
Peters, Waterman, Jr., Thomas, Robert
Peterson, David
Petty Consulting Productions
Philip, Hodgson
Phillips, Jack
Phillips, Phillips, Jack, Patricia Pullman
Phillips, Stone, Pulliam Phillips, Jack, Ron, Patricia
Phillips-Jones, Linda
Pike, Bob
Pike, Robert
Piskurich, George
Pitcher, Patricia
Plumez, Ph.D., Jackqueline Hornor
Pollar, Odette
Potter, Edward
Powers, Bob
Price Pritchett
Price Waterhouse
Pritchett, Price
Q-Skills Software Demo Tape
Quality Learning Services
Quality Media Resources, Inc.
QualTeam
Quick, Thomas
Reardon, Kathleen Kelley
Recardo, Ronald
Reck, Ross
Reed, David
Renesch, John
Renner, Peter
Reynolds, Angus
Right Brain Video
Rinke, Wolf
Ristino, Robert
Robbins, Harvey
Robert, Kriegel
Robinson, Alan
Rod Thomas Associates
Rogers, Everett
Rogers, Robert
Rosander, A.C.
Rosenberg, Seymour
Rosow, Jerome
Rothwell, William
Rummler, Geary
Russell, Lou
Russo, J. Edward
Russo, Schoemaker, J. Edward, Paul
Rutherford, Robert
Sabin, William
Salenger Films
Samuel, Mark
Sanborn, Mark
Sander, Bernie
Sashkin, Marshall
Saturn
Saunders, Rebecca
Savage, Charles
Scherkenbach, William
Scholtes, Peter
Schrello, Don
Schultz, Ron
Scott, Beverly
Segal, Judith
Segil, Larraine
Senge, Peter
Shapiro, David
Shaw, James
Shea, Gordon
Snow, Harrison
Spencer, Lyle
Stark, Peter
Stephen, Covey
Stewart, David
Stoltz, Paul
Stone, Douglas
Stoneall, Linda
Straub, Joseph
Susskind, Lawrence
Svenson, Raynold
Swain, Dwight
Swan, William
Tague, Nancy
Talico Inc
Tannen, Ph.D, Deborah
Tate, Rick
TeleVideo Ltd.
Terry, George
Thompson, Frank
Thomsett, Michael
Tieger, Paul
Toastmasters International
Tomlin, Lily
Tracey, William
Training Network, Inc.
Tregoe, Benjamin
Trompenaars, Hampden-Turner, Fons, Charles
Turner, Ronald
Tylczak, Lynn
Ulrich, Dave
Ulrich, Smallwood, Dave, Norm
United Training Media
Universal Speakers Bureau
Van Wart, Montgomery
Vardaman, George
Ventura, Steve
Video 2000 Inc.
Video Marketing Resources Inc
Video Publishing House, Inc.
VisionPoint Productions
Visucom Productions
Waitley, Denis
Walters, Jonathan
Walton, Mary
Ward, J. LeRoy
Wareham, John
Weisinger, Hendrie
Weiss, W.H.
Wellins, Richard
Welp, Scott, Bill, Don
Wheeler, Jim
Whiteley, Richard
Willig, John
Willis, Barry
Wlodkowski, Raymond
Woods, Donald
Wycoff, Joyce
Yate, Martin
Zeithhaml, Valarie
Zemke, Ron
Zemke, Schaaf, Ron, Dick
Zimbardo, Philip
Zwell, Michael
Select by Title
1001 Ways to Energize Employees
1001 Ways to Reward Employees
101 Ways to Capitivate a Business Audience
144 Ways to Walk the Talk
180 Ways to Walk the Recognition Talk
21 Leaders for the 21st Century
50 Powerful Teamwork Tips for Employees
7 Habits of Highly Effective People Book
7 Habits of Highly Effective People Cassette Set
8th Habit, The
9 Natural Laws of Leadership
A Kick in the Seat of the Pants
A Wake Up Call for Idea Champions
A Whack on the Side of the Head
Achieving Isn't Everything-It's The Only Thing
Achieving Results from Training
Age of Paradox
Analyzing Performance Problems
Anatomy of a Great Executive, The
Applied Strategic Planning - How to Develop a Plan that Really Works
Applying Cognitive Learning Theory to Adult Learning
Art of the Possible, The
Art of Winning Foundation Grants, The
Aspects of Educational Technology Volume III
Banishing Bureaucracy - Five Strategies for Reinventing Government
Basic Facilitator Development Course Manual with Teaching Notes
Basics of Idea Generation
Becoming a Manager - Mastery of a New Identity
Beep Beep - Competing in the Age of the Road Runner
Benchmarking - The Search for Industry Best Practices that Lead to Superior Performance
Best of Lessons in Leadership (Volume 2)
Best Practices Report
Better Designs in Half the Time
Beyond Reengineering
Bridging the Boomer Xer Gap
Bringing Out the Best in People
Building Customer Loyalty
Business is War
Business of Paradigms Book
Business Process Improvement - The Breakthrough Strategy for Total Quality, Productivity and Competitiveness
Career Intelligence
Caught in the Middle
Certified Quality Manager Handbook
Change Champion's Fieldguide
Changing Public Sector Values
Choosing the Right Thing to Do
Close to the Customer
Coaching for Leadership
Commitment to Quality
Company Reorganization for Performance and Profit Improvement
Compensation and Motivation - Maximizing Employee Performance with Behavior-Based Incentive Plans
Competence at Work
Complete AMA Guide to Management Development
Complete Manager's Guide to Interviewing - How to Hire the Best
Consulting for the Professional
Coping With Difficult People
Course Leader's Cookbook
CQI Academy for Quality Management Fundamentals
Creating a Customer-Centered Culture: Leadership in Quality, Innovation and Speed
Creating and Motivating a Superior Loyal Staff
Crucial Confrontations
Crucial Conversations
Customer Driven Company, The
Customer-Inspired Quality - Looking Backward Through the Telescope
Dance Lessons
Dance of Change, The (4 cassettes)
De-Managing America - The Final Revolution
Dealing With an Angry Public
Decision Traps
Delivering Quality Service
Deming Management at Work
Deming Route to Quality & Productivity
Developing and Managing Work Teams
Difficult Conversations
Diffusion of Innovations
Distance Education - A Practical Guide
Distance Education Strategies and Tools
Divorcing a Corporation
Don't Make Me Think - A Common Sense Approach to Web Usability
Downsizing Without Disaster
Drama of Leadership, The
Effective Executive, The
Effective Management - A Humanistic Perspective
Effective Presentations - How to Present Facts, Figures and Ideas Successfully
Effective Speaking for Managers
Employee Handbook for Organizational Change
Employee Handbook of New Work Habits for a Radically Changing World
Employee Involvement: A Strong Link to Productivity
Enhancing Adult Motivation to Learn
Environmental TQM
Estimating the Potential Productivity and Real Wage Effects of Employees
Evaluating Training Programs
Evaluation - A Tool for Improving HRD Quality
Evaluation Instruments
Every Manager's Guide to Business Processes
Every Manager's Guide to Information Technology
Everyone Negotiates
Excellence in Government
Executive Charisma
Experiential Learning - A New Approach
Facilitating and Training in Quality Functional Deployment
Facilitation at a Glance
Facilitator Development Course Manual With Teaching Notes, The Basic
Fast Alliances
Feedback is a Gift
Feel the Fear and Do it Anyway
Fifth Generation Management
Figuring Things Out - A Trainer's Guide to Needs and Task Analysis
First, Break All the Rules Audio Set
First, Break All the Rules Book
Fish! Book
Formatting Letters & Reports
Fostering Critical Reflection in Adulthood
Fourth Generation Management
Frames of Mind - The Theory of Multiples Intelligences
Franklin Covey Style Guide for Communication
Future Edge - Discovering the New Paradigms of Success
Future of Leadership, The
Gaining Control
Game of Work, The
Genius of Sitting Bull Book
Getting Started With the Baldrige National Quality Program
Good Grief, Good Grammar
Government Is Us
Great Jobs Ahead, The
Great Leaders See the Future First
Gregg Reference Manual (eighth edition)
Growing Teams
Guide to Affirmative Action
Guide to Quality Control
Handbook of Adult and Continuing Education
Handbook of Coaching
Handbook of Leadership Development
Handbook of Management Consulting Services, The
Handbook of Quality Tools
Hard Truths/Tough Choices: An Agenda for State and Local Reform
Head First
Healing the Downsized Organization
Helping Adults Learn
HeroZ
High-Performance Leadership: Developing High-Performance Leadership Competency
Higher Standard of Leadership, A
Highlights of Total Quality Management Philosophies and Applications
How to Be a Star at Work
How to Deal With Difficult People (audio)
How to Get Control of Your Time and Your Life
How to Get From No to Go
How to Handle Conflict & Manage Anger
How to Manage by Results
How to Manage in the Public Sector
How to Market Training & Information
How to Measure Human Resources Management
How to Recognize & Reward Employees
How to Run a Successful Meeting in Half the Time
How to Write Training Materials
Human Resource Champions
Human Resource Development: The New Trainer's Guide
Human Resources Scorecard, The
Human Side of High-Tech
I Can See You Naked
I Know It When I See It
I Saw What You Did & I Know Who You Are
If It Ain't Broke; Break It!
Improving Performance - How to Manage the White Space on the Organization Chart
Improving Workplace Performance Through Coaching
In Praise of Good Business
In Search of Excellence
Inner Work of Leaders
Innovation
Inspire & Motivate Through Performance Reviews
Instructor Excellence
Internal Auditing in a Total Quality Environment Book
Internet Complete Reference, The
Internet Strategy Handbook, The
Internships - Perspectives on Experiential Learning
ISO 9000 Book
Juran on Leadership for Quality
Kaizen-The Key to Japan's Success
Keeping Good People
Keeping Score: Using the Right Metrics to Drive World-Class Performance
Keeping the Best
Landing the Job You Want
Language of Leadership, The
Lateral Thinking - Creativity Step by Step
Leader as Mentor, The
Leader of the Future, The
Leadership (4 cassettes)
Leadership Counts
Leadership in a New Era
Leadership is an Art
Leadership Jazz
Leading at the Edge
Leading Change
Leading to Ethics
Learn to Listen
Learning Alliance, The
Learning Journeys
Let's Get Real or Let's Not Play
Let's Talk Quality
Listen Up, Leader!
Love 'Em or Lose 'Em - Getting Good People to Stay
Magnetic Service
Making CBT Happen
Making Humor Work
Making Successful Presentations
Man Who Discovered Quality, The
Management of Organizational Behavior: Utilizing Human Resources
Manager's Advisor, The
Manager's Coaching Handbook, The
Manager's Communication Handbook, The
Manager's Role as Coach
Manager's Script Book
Managing at the Speed of Change
Managing From the Heart
Managing Projects in Organizations
Managing Quality Customer Service
Managing Through People
Managing Upward
Many Facets of Leadership, The
Mapping Inner Space
Mapping Work Processes
Mars Pathfinder, The
Mastering the Instructional Design Process
Measuring Up
Measuring Up to the Baldrige
Memory Jogger E-Book 1999 Series
Memory Made Easy
Memory Tips for the Forgetful
Mentoring - A Practical Guide
Mentoring that Makes a Difference
Messengers for the Millennium (Portfolio 2000)
Mindmapping: Your Personal Guide to Exploring Creativity and Problem-Solving
Mining Group Gold
Mission Possible
Moments of Truth
More Evaluating Training Programs
Motivating Your Trainees
Naked Management
Negotiating for Dummies
Negotiator, The
New Economics, The
New Rational Manager, The
New Roberts Rules of Order, The
New Rules of the Game, The
New Strategic Selling, The
New Work Habits for a Radically Changing World: 13 Ground Rules for Job Success in the Information Age
Nice Guys Finish Seventh: False Phrases, Spurious Sayings and Familiar Misquotations
No Miracles For Hire
Now Discover Your Strengths
Occasional Papers by Tom Peters
One Minute Manager Balances Work and Life
Organization Renewal: A Holistic Approach to Organization Development
Out of the Crisis
Past and Future of Affirmative Action, The
Peer Training
People Skills
Planning for Effective Technical Training
Planning for Nonplanners - Planning Basics for Managers
PMP Challenge!
Power of Innovative Thinking, The
Power of Team Building: Using Ropes Techniques
Preparing Instructional Objectives
Principle Centered Leadership
Principled Persuasion
Process Quality Management & Improvement Guidelines
Process Writing: A Systematic Writing Strategy
Profit Building
Psychology of Winning-Audio Tape Set
Putting Total Quality Management to Work
QS-9000, Jump Start-One Year Later, ASQC Automotive Division
Quality Is Free
Quality Management Report (Participant's Workbook)
Quality Quotes
Quality Secretary, The
Quality Without Tears
Quality's Greatest Hits (ASQ)
Quality, Productivity & Competitive Position
Quality, Service, Teamwork and the Quest For Excellence
Quest for Global Dominance
Quest for Quality in Services, The
Quick Instructional Planner, The
Re-inventing the Corporation
Recognition Redefined: Building Self-Esteem at Work
Reengineering Revolution, The
Reinventing Government Book
Requisite Organization
Responsible Managers Get Results: How the Best Find Solutions - Not Excuses
Revitalizing State & Local Public Service
Rude Awakenings: Overcoming the Civility Crisis in the Workplace
Scripting for Video and Audiovisual Media
Seeing Systems - Unlocking the Mysteries of Organizational Life
Seeking the Calm in the Storm
Selection Solution
Self-Analysis of Your Organization
Self-Directed Learning
Self-Managing Teams
Service Advantage, The
Service Edge, The
Service Excellence!
Service Leaders Club, The
Service Pro, The
Service Trainer Handbook
Seven Ways of Teaching
Shaping the Future: Business Design Through Information Technology
Shogun Management
Signs of the Times
Sitting in the Fire
Solutions ASI (American Supplier Institute)
Solving Quality and Productivity Problems
Stay or Leave
Straight from the CEO
Strategies for Learning
Strategy and Human Resources Management
Strategy Formulation for General Managers
Stress & the Bottom Line
Stress of Organizational Change
Succeeding with Teams
Supervisor and On-the-Job Training, The
Sustaining Knock Your Socks Off Service
Sweet Persuasion - The Illustrated Guide to Unparalleled Management Success
Take It To the Next Level
Talking Technology
Teaching and the Case Method
Teaching and the Case Method - Instructor's Guide
Teaching the Elephant to Dance
Teaching the New Basic Skills
Team Handbook
Team Memory Jogger, The
Team Up for Success: Building Teams in the Workplace
Teams
Teamwork: Joint Labor-Management Programs in America
Techniques of Effective Telephone Communication
Technotrends
Telecommuting
Ten Tools for Quality
Testifying with Impact
Thinking Visually
This Isn't the Company I Joined - How to Lead in a Business Turned Upside Down
Thunderbolt Thinking
Tools for Teaching
Total Customer Service-The Ultimate Weapon
Total Quality Management
Total Quality Management in Government Book
Trainer's Complete Guide to Management & Supervisory Development
Trainer's Dictionary, The
Trainer's Handbook
Training & Development Handbook
Training & Development Strategic Plan Workbook
Training Employees with Disabilities
Training for Non-Trainers
Training for Total Quality Management
Training Managers So They Can Really Manage
Training Program Workbook & Kit
Transfer of Training
Transformation Thinking
Unconventional Wisdom
Untangling Organizational Gridlock
Video in Education and Training
Vision In Action
Vision Retreat, The
Wake Up Your Creative Genius
Walk the Talk - and Get the Results You Want
Walking the Talk Together
Waves of Change
What Every Manager Should Know About Training (or "I've Got a Training Problem"…and Other Odd Ideas
What the CEO Wants You to Know
When the Canary Stops Singing
Who Moved My Cheese Book
Why the Bottom Line Isn't!
Why TQM Fails
Why Work - Motivating and Leading the New Generation
Winner in You - Be Your Own Hero
Winning Numbers
Winning With Teamwork
Wisdom of Teams: Creating the High-Performance Organization
Workforce Planning Resource Guide for Public Sector Human Resource Professionals
Write on the Wall
X-Factor
You Just Don't Understand: Women and Men in Conversation
Zapp - The Lightning of Empowerment (First Edition)
Zapp - The Lightning of Empowerment (Second Edition)
Zapp! Empowerment in Health Care
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